Tell us what you're building.
Thirty minutes. We'll tell you honestly whether we're the right partner — and if we're not, we'll try to point you toward someone who is.
General — questions, hellos, everything else.
info@hellolunova.comNew projects, straight to the desk that scopes them.
sales@hellolunova.comResponse time
Within one business day, in English or 中文 — whichever you write in.
Four steps from message to project.
We reply
Within one business day, in English or 中文 — whichever you used.
We talk
A thirty-minute call to understand what you're building and what's not working.
We scope
A proposal naming the specific service(s), timeline, and KPIs — not a generic package.
We start
Work begins on an agreed timeline, with the monthly reporting cadence built in from day one.
Before you write.
How fast will I hear back?+
Within one business day for new inquiries. Existing clients on a retainer receive faster response times per their service tier, up to a 2-hour SLA on our highest tier.
Do you work with companies outside China?+
Yes. While many clients are Chinese manufacturers expanding internationally, LUNOVA also works with international brands that need bilingual English/Chinese marketing execution for the Chinese market.
I'm not sure which service I need — can I still reach out?+
Yes — that's what the initial call is for. Select "Not sure yet" in the form and we'll help you figure out where to start.